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Privacy Policy

Effective Date: June 14, 2026

EverGrace Care Inc. ("we," "us," or "our") operates the website https://evergracecare.ca and provides senior home support and clinical transition services in Ontario, Canada. We are committed to protecting the privacy, confidentiality, and security of the personal and health information of our clients, their families, and our website visitors.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

1. Information We Collect

We only collect personal information that is voluntarily provided to us or necessary to deliver our services. This may include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Care & Health Inquiries: Information regarding a loved one's care needs, health conditions, or transition requirements submitted via our contact or care assessment forms.

  • Technical Data: IP addresses, browser types, and usage data collected automatically through website cookies and analytics tools to improve user experience.

2. How We Use Your Information

We use the collected information strictly to:

  • Respond to inquiries and schedule free care consultations.

  • Develop, coordinate, and deliver personalized home care and clinical transition plans.

  • Maintain consistent communication with families regarding a client's care status.

  • Monitor and improve the performance, security, and functionality of our website.

3. Consent and Disclosure

By providing your personal or health details through our website, you consent to its collection and use in accordance with this policy.

  • We do not sell, trade, or rent your personal information to third parties.

  • Information is only shared with our trained care team (such as our staff Personal Support Workers) or external healthcare providers when explicitly necessary to coordinate and deliver your care plan.

  • We may disclose information if required to do so by law or to protect the safety and rights of our clients or staff.

Third-Party Services & Google Analytics: We use Google Analytics to monitor and analyze web traffic and user behavior on our website. Google Analytics uses cookies to collect anonymous technical data (such as how long you stay on the site and which pages you visit). This data is used strictly to improve our website experience and does not include personal or health information. You can choose to accept or decline cookies through your browser settings, or opt out of Google Analytics tracking entirely by installing the Google Analytics Opt-out Browser Add-on.

4. Safeguarding Your Information

We implement strict physical, technological, and administrative security measures to protect your data from unauthorized access, modification, or disclosure. Online intake forms are securely handled, and our website utilizes automated spam protection (reCAPTCHA) to protect communication channels.

5. Your Rights

Under Canadian and Ontario privacy laws, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete data.

  • Withdraw your consent to our use of your information at any time (subject to legal or contractual restrictions).

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

EverGrace Care Inc.

Phone: 416-939-4979

Service Areas: Etobicoke and North York, Ontario